§1 Overview
This policy covers returns, exchanges, and refunds for all products purchased directly from Atlas. It applies to orders placed on or after January 1 and supersedes any prior terms.
§2 Return Window
Unopened items may be returned within 30 days of delivery for a full refund to the original payment method. Store credit is available for returns made between day 31 and day 45.
§3 Opened & Used Items
Opened items can be returned within 14 days if they are in resellable condition, with all original packaging and accessories included. Items showing heavy wear are assessed case by case.
§4 Warranty Summary
Every Atlas product carries a limited 24-month warranty against manufacturing defects from the date of delivery. Full exclusions and the claim process live in the Limited Warranty Terms document.
§5 Return Shipping
Atlas pays return shipping for defective or incorrect items; for change-of-mind returns the customer covers shipping, deducted from the refund if a prepaid label is used.
§6 Refund Timing
Approved refunds post to the original payment method within 5–7 business days. Bank processing may add a few days beyond that.
§7 Exchanges
Exchanges for a different size or colour ship as soon as the returned item is scanned by the carrier, so you are not waiting on a full refund cycle.
§8 Contact
Return questions go to support@atlas.example with your order number. Most are resolved within one business day.